Change Ticket view - Jira (Atlassian) (Admin):

Table of Content:

About:

Sometimes you need to send a customer their ticket. This document helps you find a version of the ticket you can send out that everyone has access to.

The ticket seen from the Admin view:

15ji.png

How to change to User View:

  1. Change the url in the Portal to the ticket number found in the picture number 2 and click Enter to load the new url.
    16ji.png
    17ji.png
    18ji.png

The ticket seen from the User view:

19ji.png

And you are done. 😄