Remove category request from Portal and Slack - Jira (Atlassian) - (Admin):

Table of Content:

About:

This page describes how to remove a category request from Portal and from Slack.

Before:

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Remove in Portal in Jira:

  1. Sign in to Jira. Click Project Settings. Choose the option named ‘Request Types’.
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  2. Search for the wanted request option. Click the tree dots all the way to the right, and choose ‘Edit’.
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  3. Uncheck the options that you want to remove the category from and click save!
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Confirm:

  1. Double check by going back to the Portal and refresh the page. Get IT help should now be gone from the Common Request category.
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Remove in Slack:

  1. Now click on the Chat button.
  2. Choose the option named ‘Chat’. Sign in
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No Slack Interface?

If the window above is not shown, Sign in with Slack and do the steps that follows.

  1. Look for the right hashtag and find the pencil icon to the right. Click it. Then remove poppy. Access, by clicking the ‘X'. Then click 'Save’.
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And you are done. 😄